Returns

DUE TO COVID-19, Online exchanges may take slightly longer than usual. 

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Not a fan of your new product? We want you to be satisfied with your online purchase! We accept exchanges within 15 days from the date your order is delivered to you. Exchange or store credit will be issued based on the order total, excluding shipping charges. We do not offer refunds

All markdown items are a final sale and may not be exchanged.

 

How to return your order

MAIL RETURNS:
1. Send your return/exchange item along with a copy of your packing list or invoice and a brief explanation to the address listed below. 
Splash! Hawaii Returns
875 Waimanu Street Suite #319
Honolulu, HI 96813
2. We encourage customers to reuse their original packaging. Drop the item off in your mailbox or at your local post office.
3. It is recommended that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.
4. We will email you upon receipt of your return with store credit or exchange information.
IN STORE EXCHANGES:
1. You may exchange your online orders in store if that is more convenient for you.
2. We have three locations that merchandise may be exchanged at. Please bring in unused merchandise with original tags attached, along with the online receipt received with the order. You may receive an exchange or store credit. No refunds are offered. 

     

    Damages

    For any returns regarding damages, please email us at splash@splashhawaii.com or give us a call at (808) 591-6080.

     

    Please note

    *We do not refund shipping charges

    *All return items must be unused and undamaged with its original hang tag and sanitary strip

    *No returns, exchanges or refunds on International Orders

     

     

    This return policy reflects orders placed online only. For our return policy regarding purchases made at any of our four locations please refer to your receipt.